Privacy policy

Introduction

 FarmBella ("we," "our," or "us") is committed to protecting the privacy and security of our customers. This Privacy Policy outlines how we collect, process, and safeguard your personal data when you visit our website or make a purchase. By using our services, you consent to the data practices described in this policy.

Information We Collect 

We collect various types of information to provide a seamless shopping experience:

  • Personal Identification Information: Name, email address, phone number, and shipping/billing address.

  • Transaction Data: Details about the products you have purchased and the amount paid.

  • Technical Data: Your IP address, browser type, time zone, and pages viewed on our site to help us improve website functionality.

How We Use Your Information We use your data for the following purposes:

  1. Order Fulfillment: To process your payment, manage shipping, and provide you with order updates.

  2. Customer Support: To respond to your inquiries via email (info.farmbella@gmail.com) or phone (+91 9603000066).

  3. Marketing Communications: With your consent, we may send you newsletters about new product launches or wellness tips. You can opt-out at any time.

  4. Fraud Prevention: To detect and prevent fraudulent transactions and maintain the security of our platform.

Data Security & Payment Processing 

We take the security of your personal information seriously. FarmBella utilizes industry-standard encryption (SSL) to protect data transmission. Please note that we do not store your credit card or debit card information. All payments are handled by secure, PCI-DSS compliant third-party payment gateways.

Cookies and Tracking

Our website uses cookies to personalize your experience. Cookies help us remember your cart items and understand your preferences based on previous site activity. You can choose to disable cookies through your browser settings, though some features of the site may not function properly.

Third-Party Sharing

 We do not sell, trade, or rent your personal information to others. We only share data with trusted third parties who assist us in operating our website, conducting our business, or servicing you (such as shipping partners like BlueDart or Delhivery), so long as those parties agree to keep this information confidential.

Your Rights 

Under Indian law, you have the right to access, correct, or delete your personal data. If you wish to exercise these rights, please contact us at our registered email address.